Shipping & Delivery Policy

At Kalmi, our goal is to provide reliable and convenient shipping options to customers around the world. We currently offer worldwide shipping to eligible destinations.

📦 Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that order processing time is separate from the shipping and delivery time.

🌍 Shipping & Delivery Estimates

We offer international shipping to customers in many countries around the world.

For most destinations, the estimated delivery time is:

6–9 business days after your order has been dispatched.

These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs processing, local delivery conditions, holidays, weather, carrier operations, and other circumstances outside our reasonable control.

The estimated delivery timeframe does not include the order processing period.

🔎 Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Tracking information may take up to 48 hours to become available or update after the shipment has been dispatched.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at support.kalmi@gmail.com and we will assist you.

🛡️ Shipping Protection

Kalmi offers shipping protection coverage for eligible orders.

Shipping protection is intended to provide additional coverage for qualifying shipping-related issues. Coverage and available resolutions may depend on the circumstances of the shipment and the applicable terms of the shipping protection service.

If you experience a covered shipping issue with your order, please contact us at support.kalmi@gmail.com with your order number and tracking information so that we can review the situation and assist you.

Shipping protection does not replace or limit any mandatory consumer rights or remedies that may apply under applicable law.

⚠️ Incorrect or Incomplete Shipping Information

Please carefully review your shipping information before completing your purchase.

Kalmi is not responsible for delays, failed deliveries, or returned shipments resulting from an incorrect, incomplete, or outdated shipping address or other inaccurate information provided by the customer.

If a package is returned to us because of incorrect or incomplete information provided by the customer, please contact support.kalmi@gmail.com. Additional shipping costs may apply if the order needs to be reshipped.

📦 Lost, Damaged, or Delayed Shipments

Although we work with shipping providers to ensure orders are delivered safely and efficiently, delivery times may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, natural disasters, strikes, holidays, or other force majeure events.

If your package appears to be lost, arrives damaged, or experiences an unusual delivery delay, please contact us at support.kalmi@gmail.com so we can review the shipment and determine the appropriate next steps.

Where shipping protection applies, eligible claims will be handled according to the applicable shipping protection terms.

Nothing in this policy limits any mandatory consumer rights or remedies that may apply under the laws applicable to your purchase.

📧 Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: support.kalmi@gmail.com