Return & Refund Policy

At Kalmi, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns and refunds may be requested.

30-Day Return Policy

You have 30 days after receiving your order to contact us regarding an eligible return.

For voluntary returns, meaning returns that are not related to a defective, damaged, or incorrect item, the product must meet all of the following conditions:

• The product must be completely unopened and unused.

• The product must be in the same condition in which you received it.

• The product must remain in its original packaging.

• The product must not have been altered, damaged, or used.

• You must provide proof of purchase or your order number.

We do not accept voluntary returns for products that have been opened or used. We also do not accept voluntary returns based solely on a change of mind, personal preference, or dissatisfaction with the product.

These restrictions apply to voluntary returns and do not limit any mandatory consumer rights or legal remedies that may apply under the laws applicable to your purchase.

How to Request a Return

To request a return, please contact us at support.kalmi@gmail.com before sending any item back.

Please include your order number and a description of the reason for your return. We may request photographs or other reasonable information when necessary to evaluate your request.

If your return is approved, we will provide you with instructions regarding where and how to send the item.

Return Address:

Items returned without prior authorization may not be accepted.

For any questions regarding returns, please contact us at support.kalmi@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

• The product arrives damaged.

• The product has a defect.

• You received an incorrect product.

• The product does not conform to the description or applicable requirements of your purchase.

Please contact us at support.kalmi@gmail.com and provide your order number and, when appropriate, photographs or videos showing the issue.

We will review the circumstances and determine the appropriate resolution, which may include a replacement, repair, refund, or other remedy, as required by applicable law.

Nothing in this policy limits or excludes any mandatory warranty, guarantee, withdrawal, cancellation, refund, or other consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

Non-Returnable Items

Voluntary returns are not accepted for:

• Products that have been opened or used.

• Products that are not in their original condition.

• Products that have been altered or damaged after delivery.

• Products returned without prior authorization.

• Products returned solely because of a change of mind or personal preference.

Certain products may also be excluded from voluntary returns where permitted by applicable law, including personalized or custom-made products, perishable goods, and certain hygiene or personal-care products.

Gift cards are not eligible for voluntary returns.

Where applicable law provides a consumer with a mandatory right to return, withdraw, cancel, or obtain a remedy for a product, that legal right will apply notwithstanding the exclusions above.

Sale Items

Sale items are subject to the same return requirements described in this policy.

Where permitted by applicable law, sale items are not eligible for voluntary returns solely because of a change of mind or personal preference.

This does not affect any mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming products.

Exchanges

We do not offer exchanges as a general return option.

If you receive a defective, damaged, or incorrect product, please contact us at support.kalmi@gmail.com. After reviewing your case, we may provide a replacement or another appropriate remedy where applicable.

For voluntary returns, if you wish to purchase a different product, you may return the eligible unopened and unused item according to this policy and place a new order separately.

International Orders and Consumer Rights

Kalmi accepts orders from customers worldwide.

Because consumer protection laws vary by country and region, certain purchases may be subject to mandatory consumer rights that cannot be excluded by a store policy.

Where applicable, these rights may include statutory warranties, guarantees, rights of withdrawal or cancellation, or other remedies.

For example, customers located in certain jurisdictions may have a legally protected period during which they can cancel an online purchase, subject to the applicable legal requirements and exceptions.

Nothing in this policy is intended to restrict or waive any consumer right that is mandatory under applicable law.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved or denied.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we notified you that your refund was approved, please contact us at support.kalmi@gmail.com.

Where applicable law requires a different refund period or procedure, the applicable legal requirements will apply.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: support.kalmi@gmail.com